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Customer Onboarding Journey

Seamless Onboarding, Transparent Processes, Informed Decision-Making

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Centralized KYC (CKYC)

Unlock multichannel onboarding for savings, current, and NRI accounts with Ospyn’s customer onboarding suite. Equipped with an array of advanced features and user-friendly interfaces, the suite simplifies the onboarding process for customers while providing invaluable insights to the financial institution. Ospyn’s Customer Onboarding system incorporates advanced AI and ML technologies to facilitate various processes, streamline document verification, KYC compliance, and risk assessment, enhancing efficiency.

Omni Channel Support

Real Time Tracking And Notifications

Compliance with KYC regulations

Dynamic form generation

Integration with existing core systems

Data encryption and compliance

Analytics, audit trails and reporting insights

Interactive self-service modules

User-friendly interface and automated workflows

Personalized customer-centric communication

AI and ML based automations

REST APIs for faster integration

Multi-channel Capture of KYC Documents

The solution enables multi-channel collection of KYC documents and data from different channels such as physical documents, scanned images, mobile uploads, emails, web forms, or APIs, accommodating varying customer preferences.

Automated Maker-Checker Verification

The system automatically initiates maker-checker verification processes through predefined workflows to identify KYC document expiry, missing documents and updation requirements

Notification Triggers

Sends automated notifications to customers prompting re-submission of documents in case of clarity issues, discrepancies, expiry or any other identified issues. Notifies the relevant verification officers as well to ensure a timely and secure validation of submitted documents.

Single Window Approach

Provides a unified interface to compare customer data and documents and facilitates simultaneous examination of information from integrated systems, scanned documents, and other relevant sources.

Re-KYC Channels

Periodic re-kyc updation based on simplified measures through various digital channels such as SMS, E-mail, Website, IBMB and ATM.

Re-KYC Approval Capabilities

The solution facilitates swift and secure approval of Re-KYC files through digital signature, stamping, from any location at any time. It provides the functionality to screen, approve, reject, or seek additional clarification on files, ensuring a comprehensive and adaptable approach to the approval process.

Store and archive re-KYC documents

The solution stores customer KYC related documents in an organized format for ensured consistency and CKYC compliance.

Data Validation and Accuracy Checks

Ensure the accuracy and consistency of customer information against external databases, government records, or authoritative sources.

Sensitivity Analysis

Capability to conduct sensitivity analysis to understand how changes in specific variables impact overall risk exposure.

Key Risk Indicators

Monitoring and tracking of key risk indicators to provide early warnings of emerging risks.