branchassistedonboarding
Embark on a simplified
Customer Onboarding Journey
Seamless Onboarding, Transparent Processes, Informed Decision-Making
Centralized KYC (CKYC)
Unlock multichannel onboarding for savings, current, and NRI accounts with Ospyn’s customer onboarding suite. Equipped with an array of advanced features and user-friendly interfaces, the suite simplifies the onboarding process for customers while providing invaluable insights to the financial institution. Ospyn’s Customer Onboarding system incorporates advanced AI and ML technologies to facilitate various processes, streamline document verification, KYC compliance, and risk assessment, enhancing efficiency.
Omni Channel Support
Real Time Tracking And Notifications
Compliance with KYC regulations
Dynamic form generation
Integration with existing core systems
Data encryption and compliance
Analytics, audit trails and reporting insights
Interactive self-service modules
User-friendly interface and automated workflows
Personalized customer-centric communication
AI and ML based automations
REST APIs for faster integration
Branch Assisted Onboarding
Branch assisted onboarding simplifies and expedites the processes through advanced collaboration tools, automated verifications, and effective data captures. It empowers banks to effortlessly assist customers using AI-driven content and image extraction, photo validation with match scores. Seamless integration with national ID databases, including Aadhar, streamlines the KYC documentation process while adhering to regulatory standards. The multichannel data capture system facilitates rapid and accurate collection of customer information from various sources.
Multichannel Data Capture
Capability to collect customer information from various sources, databases, channels and capture systems ensuring a seamless approach to data collection.
Branch User Engagement
Empower branch users to upload, access, and review customer documents, facilitating smooth verification necessary for subsequent approvals and the account opening process.
Auto-Fill Enhancement
Provides an auto-fill capability powered by intelligent data capture, automating the population of details into relevant fields, boosting accuracy and efficiency.
API Integration
Enables seamless data and document capture from diverse sources, including existing banking systems, onboarding platforms, or the Core Banking System (CBS) through API integration, ensuring comprehensive information gathering.
OCR & AI-Based Capture
Automated extraction of customer information from documents and images using AI algorithms and OCR extractions, reducing manual data entry in the onboarding processes.
Photo Validation
Identity confirmation through photo validation, employing facial recognition technology and match scores to ensure the submitted photos align with official identification documents.
Integration with National IDs
Seamless connection with national ID databases, such as Aadhar, PAN, etc. for efficient verification of customer identities, streamlining KYC procedures and ensuring accuracy in provided information.
Aadhar Onboarding
Provision to initiate Aadhar based onboarding with the UID number for streamlining the KYC documentation and verification process by quickly confirming the accuracy of submitted data and reducing the need for manual checks.
Biometric and E-Signature
Inclusion of biometric authentication methods, such as fingerprints, facial recognition and live capture of customer signature for real time identity verification.
Maker and Checker Roles
Incorporates maker and checker roles framework to view and edit customer applications for account opening and other services
Service request fulfillment
Provision to make service requests by customers with flexible options to select and request additional services like a cheque book, debit cards, internet banking, etc. at their convenience
Compliance to Regulatory Standards
Adherence to regulatory standards and RBI guidelines, ensuring that the onboarding processes meet legal requirements for a secure and encrypted customer interaction framework.
Branch-CPC/RPC Routing
Capability to send applications to the respective CPC/RPC mapped to the branch based on parameters like location and account type.
Discrepancy Management
Ability to manage discrepancies during the approval cycle in a maker-checker flow.
Search and Retrieval
Capability to search customer files or request files using unique IDs/search parameters and retrieve all submitted documents and data.
